Cancellation policy

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

First Subscription Delivery

Your first subscription delivery will be sent out when placed. Subsequent deliveries will be sent at the start of each month (and charged prior to shipment). If the initial order is placed after the twentieth of the month, the following month's delivery will be omitted. Please see the examples below:

EXAMPLE ONE
First Order Placed: February 5th
First Order Shipped: Within 3 working days of order
Subscription renewed: March 1st

EXAMPLE TWO
First Order Placed: February 24th
First Order Shipped: Within 3 working days of order
Subscription renewed: April 1st